Dear Concerned Customer,
Customer support is still operating but please keep in mind that support staff is operating in accordance with self-isolation recommendations and will not be in their usual offices with access to their usual resources.
Restrictions on operations in Italy, Canada and the United States will make providing service at a level we would like nearly impossible. Service requests may still be submitted and you can still email and call the service support teams.
Please understand that there may be delays in responding. Please understand that service companies and technicians may not be operating in your region. Please understand that there will be delays in any parts shipments and availability
As of now - restrictions in many regions are in effect until at least the end of May, 2020, however thus far, we have been successful in providing service in most cases.
Thank you.
The Vetta Group
Representing Fulgor Milano, Fhiaba and
Falmec